Return and Refund Policy

Last updated: February 1, 2021

Thank you for shopping at Agathos Trading.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Agathos Trading LLC, Dubai, UAE.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Agathos Trading, accessible from https://www.agathostrading.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours from the time at which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: admin@agathostrading.com

We will reimburse You no later than 7 days from the day on which We receive the cancellation. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

Due to the nature of the Good, they are not eligible for a return once You have received it.

We reserve the right to refuse returns of any merchandise in our sole discretion.

Gifts

If the Goods were marked as a gift when purchased and then cancelled, You’ll receive a gift credit for the value of your refund. Once the cancellation request is received, a gift certificate will be mailed to You.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: admin@agathostrading.com
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